Some companies make it almost impossible to get help. We analyzed complaint data from the CFPB, FTC, BBB, and our own Free.Gripe database to rank the worst companies for customer service in 2026. If you're dealing with any of these companies, this article includes specific tips for getting your issue resolved.
| Rank | Company | Industry | CFPB Complaints | Resolution Rate | Avg Wait Time |
|---|---|---|---|---|---|
| 1 | Comcast Xfinity | Telecom | 28,500 | 55% | 47 min |
| 2 | AT&T | Telecom | 24,200 | 52% | 42 min |
| 3 | Wells Fargo | Banking | 31,000 | 61% | 35 min |
| 4 | Spirit Airlines | Airlines | 8,200 | 38% | 65 min |
| 5 | Frontier Communications | Telecom | 12,400 | 45% | 55 min |
| 6 | Bank of America | Banking | 22,800 | 63% | 32 min |
| 7 | T-Mobile | Telecom | 18,600 | 58% | 28 min |
| 8 | United Airlines | Airlines | 9,500 | 48% | 52 min |
| 9 | Spectrum (Charter) | Telecom | 15,300 | 50% | 44 min |
| 10 | Cigna Healthcare | Insurance | 11,200 | 42% | 38 min |
Comcast has topped the worst customer service list for years. Common complaints include billing errors, unreturned equipment charges, difficulty cancelling service, and surprise price increases after promotional periods end.
Top complaints: Hidden fees (34%), difficulty cancelling (28%), billing errors (22%), service outages (16%)
How to get results: File an FCC complaint. Comcast is required to respond within 30 days. Alternatively, tweet @ComcastCares — their social media team has more authority than phone agents.
AT&T's billing system is notoriously complex, and customers frequently report charges that don't match quoted prices. Contract changes without consent and early termination fees on modified plans are especially common complaints.
Top complaints: Billing discrepancies (38%), unauthorized plan changes (24%), poor coverage claims (20%), early termination fees (18%)
How to get results: Email the CEO's office directly (complaints@att.com). AT&T's executive team actually resolves issues that regular support won't touch. File FCC complaint as backup.
Spirit has the lowest customer satisfaction of any US airline. Complaints center on hidden fees (bags, seats, water), frequent cancellations with inadequate rebooking, and rude staff. The 38% resolution rate is the lowest of any company on this list.
Top complaints: Hidden fees (42%), cancellations (28%), lost luggage (18%), rebooking nightmares (12%)
How to get results: File a DOT complaint. The Department of Transportation tracks airline complaints and can force refunds for cancelled flights. Use credit card chargeback if the airline refuses a refund for a cancelled flight.
| Industry | Avg Satisfaction | Avg Resolution Rate | Avg Wait Time |
|---|---|---|---|
| Streaming Services | 4.1/5 | 89% | 5 min |
| Online Retail | 3.8/5 | 81% | 8 min |
| Credit Cards | 3.5/5 | 74% | 15 min |
| Banks | 3.0/5 | 65% | 25 min |
| Airlines | 2.5/5 | 48% | 45 min |
| Telecom/Cable | 2.2/5 | 52% | 40 min |
| Health Insurance | 2.0/5 | 42% | 35 min |
Make your voice heard. Public complaints get resolved 3x faster than private ones. It's free, fast, and it works.
File a Free Complaint🤡 SPUNK LLC — Winners Win.
647 tools · 33 ebooks · 220+ sites · spunk.codes
© 2026 SPUNK LLC — Chicago, IL